Frequently asked questions
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What counts as usage?
Usage is the cost of AI model inference — the tokens your agent consumes during conversations and tasks. We pass through model costs at near-API pricing, so there's no opaque credit system or hidden markup. Cheaper models cost less, expensive models cost more. Compute, storage, and bandwidth are included in your subscription.
How does the ChatGPT subscription integration work?
If you have ChatGPT Plus or Pro, connect it during onboarding and OpenAI model inference (GPT-5.5, o3, etc.) runs through your existing subscription instead of your Printhouse usage balance. Since you're already paying for that subscription, this is significantly cheaper than going through our API pricing. If you don't connect one, OpenAI inference still works but draws from your usage balance at higher rates. Anthropic and other models always use your usage balance.
What happens when I run out of usage?
Your workspace stays accessible — files, terminal, everything. The AI just pauses until you add more usage. Nothing gets deleted.
Can I cancel anytime?
Yes. Cancel your subscription whenever you want. Your workspace and files stay accessible through the end of the billing period.
Is there an enterprise plan?
Not yet. We're focused on individual users first. If you're interested in team features, we'd love to hear about your use case.
Does Printhouse have built-in memory?
Not yet — intentionally. Most AI memory systems inject stale context you can't see or control, and they quietly degrade the model's performance. We'd rather not ship that. What you do have is a full computer. So you can build exactly the memory system you want — e.g., add an instruction to AGENT.md that says "at the end of long sessions, write a summary to ~/memory/." Set up a scheduled task to consolidate daily notes into long-term memory. Install a vector database for semantic search. The agent has a persistent filesystem and can run anything — your memory system can be as simple or sophisticated as you need. We'll add an opt-in memory feature eventually. When we do, it'll be transparent — you'll see what it remembers, control what it forgets, and be able to turn it off. Until then, you're not stuck. You're just in control.
Is there a mobile app?
Not yet, but it's on the roadmap. The web app is fully optimized for mobile though — chat, file explorer, terminal, everything works on your phone. We use it that way all the time.
Can I use Printhouse through Slack, Telegram, or WhatsApp?
Not yet — but it's on the roadmap. We built Printhouse as an integrated workspace first because that's where the real leverage is: a shared file explorer, live previews, inline diffs, structured forms. You lose all of that in a chat message. Messaging integrations are coming, but the workspace experience comes first.